According to the Harvard Business Review, "Companies can boost profits by almost 100% by retaining just 5% more of their customers. Yet other studies reveal that up to 68% of customers quit coming to your company because of an attitude of indifference toward the customer by some employee. There is more to customer service than telling employees to smile and be friendly. Find out the facts. Learn practical techniques to help satisfy customers and calm even the most irate person. Each participant will receive a manual outlining key points in the workshop with room for personal notes.

Special Program Note: This workshop is three and a half hours long and may be repeated in the afternoon so that all of your employees can attend in one day.

Training Solutions of Tennessee®
5840 Brights Pike
Russellville, TN 37860
Phone: 1.888.446.2572
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