A few years after World War II the government of the United States sent W. Edwards Deming to Japan to help them reorganize and rebuild their devastated industries. He taught them a philosophy of leadership that allowed everyone to work together for the common good of the company. He gave them the profound knowledge necessary to compete in what he called the new economic age.

To achieve continued excellence in the new economic age, organizations must redirect their results-oriented management practices into a process-oriented way of thinking. Looking at the process allows each of us to make small, but continuous improvements in how we do our jobs.

Breaking new ground has never been easy. Adopting fundamental changes in our management beliefs is a challenge. There will always be resistance. People who don't want to "rock the boat." People who are satisfied with "good enough." Achieving Excellence In The New Economic Age guides top management through the critical process of creating a Quality Council. The Quality Council becomes the driving force that creates the blueprint for continued success. This transformational program will guide your organization through the changes that are necessary to allow you to develop empowered and committed associates, and build customer satisfaction for both your external and internal customers.

Achieving Excellence In The New Economic Age creatively blends and demystifies the work of W. Edwards Deming, Joseph M. Juran, Kaoru Ishikawa, and Phillip Crosby. The program provides your organization practical tools you can use to create, maintain, and improve product and/or service quality. You will gain insight concerning methods you can use to gather and evaluate input from associates, customers, and suppliers.

Finally, the program provides practical guidance on the creation of teams of empowered associates that become the catalyst for organizational change and continual process improvement.

This program is a straight forward look at the leadership philosophy, problem solving tools, and statistical process control techniques that your company must adopt to prosper in the new economic age of world wide competition. No statistics or math background is necessary. The workshop includes a participant's manual (approximately 145 pages) with an outline of the presentation and room for personal notes. Key topics are highlighted with video tapes.

Achieving Excellence In The New Economic Age provides the formula for improving quality, productivity, and the competitive position of your company.

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